Incident at GANDER INTL NL (CYQX) (ATM - other)


2001-01-22: From approximately 1330Z until 1545Z, a major Newtel computer outage affected commercial telephone service in most of Newfoundland. It appears the problem started in Corner Brook and spread. At first it appeared that only commercial dial up service would be affected. After an hour into the outage the TOC advised that we had no assurances landlines would remain serviceable. This would affect remote radars, frequencies and data links. Non Radar separation was implemented and procedures to keep the aircraft on HF over Labrador were coordinated with Gander IFSS. At approx. 1530Z Newtel advised they had the problem isolated to the DMS and Nav Canada received assurances it would only affect the dial up circuits. Normal service was restored shortly after. Very little impact on traffic. Nil TSB


CADORS Number 2001A0043
Occurrence Type Incident
Reported By NAV CANADA
Occurred At 2001-01-20 - 13:30
Day or Night? Day-time
Fatalities 0
Aerodrome ID CYQX
Aerodrome Name GANDER INTL NL (CYQX)
Geographic Location Newfoundland and Labrador, Canada, North America, Atlantic Region,
TSB Occurrence Number
TSB Class of Investigation
AOR Number 13682
Reported By NAV CANADA
Categories ATM/CNS
Events ATM - other

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