September 20, 2020

Incident at 4902N / 07805W

An automatic dependent surveillance – contract (ADS-C) report indicated that a KLM Royal Dutch Airlines (PHBKC/KLM611) from Amsterdam, Netherlands (EHAM) to Chicago/OHare Intl, IL (KORD) was not following the flight planned route. KLM611 was flying ODAXY WYNDE1, whereas the route known by the air traffic controller (ATC) was ODAXY OBSTR WYNDE1. No impact.

August 28, 2020

Incident at MONTRÉAL / PIERRE ELLIOTT TRUDEAU INTL QC (CYUL)

An Aéroclub de Montréal Cessna 150M (C-GJCV) from Montreal/St. Hubert, QC (CYHU) to Montreal/St. Hubert, QC (CYHU) entered the Montreal/Pierre Elliott Trudeau, QC (CYUL) terminal area at 3500 feet without speaking to Air Traffic Control (ATC). Impact: ATC had to turn an Air Canada Airbus A330-300 (ACA7214) from Montreal/Pierre Elliott Trudeau, QC (CYUL) to Amsterdam, Netherlands (EHAM) and a Canadian North Boeing 737-300 (MPE8764) from Montreal/Pierre Elliott Trudeau, QC (CYUL) to Kuujjuaq, QC (CYVP) upon take-off, in order to avoid traffic.

June 3, 2020

Incident at 5052N / 07540W

Emergency Locator Transmitter (ELT) signal reported by: a KLM Royal Dutch Airlines Boeing 777-200 (PHBQD/KLM661) from Amsterdam, Netherlands (EHAM) to Houston, TX (KIAH); an Air Inuit Ltd. Boeing 737-2S2C (C-GAIG/AIE785) from La Grande Rivière, QC (CYGL) to Montreal/Pierre Elliott Trudeau, QC (CYUL); a Propair Inc. Beech A100 (C-FEYP/PRO4220) from Rouyn-Noranda, QC (CYUY) to Chisasibi, QC (CSU2); and a Propair Inc. Beech A100 (C-GJJF/PRO4200) from Rouyn-Noranda, QC (CYUY) to Chisasibi, QC (CSU2). The Joint Rescue Coordination Centre (JRCC) Trenton was advised.

April 13, 2020

Incident at 5220N / 07059W

According to an automatic dependent surveillance – contract (ADS-C) report, a Western Global Airlines McDonnell Douglas MD 11F (N5135N/WGN5087) on a flight from Amsterdam, Netherlands (EHAM) to Chicago/OHare, IL (KORD) was not following the cleared route in its flight plan.

February 27, 2020

Incident at 4840N / 07312W

In flight, a Delta Air Lines Inc. Boeing 767-322 (N16065/DAL411) from Amsterdam, Netherlands (EHAM) to Orlando, FL (KMCO) reported a destination change to Montreal/Pierre Elliott Trudeau, QC (CYUL) due to a problem with the oxygen tank. The aircraft neither declared an emergency nor asked for assistance. No impact on operations.

January 6, 2020

Incident at 4844N / 06514W

A United Airlines Boeing 767 400 (UAL70) from Newark, NJ (KEWR) to Amsterdam, Netherlands (EHAM) turned around in Gander, NL (QX) area control centre (ACC) airspace due to a medical emergency. The aircraft diverted to back KEWR then changed destination to Bangor, ME (KBGR). At 0240Z, the aircraft diverted in Moncton, NB (QM) ACC airspace. No impact to operations.

January 10, 2020

Incident at 5057N / 06921W

The pilot of a United Airlines Boeing 767-322 (N659UA/UAL909) on a flight from Chicago/OHare Intl, IL (KORD) to Amsterdam, Netherlands (EHAM) requested a destination change to Newark Intl, NJ (KEWR) due tow unruly passengers on board. No emergency declared, no fuel to dump. North American Aerospace Defence Command (NORAD) advised. No impact on operations.

March 19, 2020

Incident at VANCOUVER INTL BC (CYVR)

A KLM Royal Dutch Airlines Airbus A330-200 (PHAOM/KLM220) on a flight from Vancouver Intl, BC (CYVR) to Amsterdam, Netherlands (EHAM) did not hold short of Taxiway H as instructed.

January 6, 2020

Incident at 43NM WILLIAMS LAKE BC (YWL) VOR/DME

A KLM Royal Dutch Airlines Airbus A330-300 (PHAKD/KLM219) from Amsterdam/Schiphol, Netherlands (EHAM) to Vancouver, BC (CYVR) requested priority due to a medical emergency. Priority issued and expedited route into CYVR. No operational impact.

July 2, 2020

Incident at 15NM DUTEL intersection

An Atlas Air Inc. Boeing 767-300 (GTI8012) from Chicago/OHare, IL (KORD) to Amsterdam/Schipol, Netherlands (EHAM) reported a navigation display failure and a smell of electronic smoke. The crew requested a diversion to Detroit/Wayne County, MI (KDTW) and to dump fuel. Cleveland Centre advised.

June 20, 2020

Incident at TUKIR intersection

A KLM Royal Dutch Airlines Boeing 787-10 (PHBKC/KLM31) from Amsterdam, Netherlands (EHAM) to Toronto/Lester B. Pearson Intl, ON (CYYZ) was filed TUKIR RAGID5. KLM31 flew TUKIR direct IMEBA. No operational impact.

June 13, 2020

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ) (Bird presence)

An Air Canada Airbus BD-500-1A11 A220-300 (C-GJXE/ACA144) from Calgary, AB (CYYC) to Toronto/Lester B. Pearson, ON (CYYZ) conducted an overshoot, initiated by the tower, for Runway 06L, due to a KLM Royal Dutch Airlines Boeing 787-10 (PHBKC/KLM86) from Toronto/Lester B. Pearson, ON (CYYZ) to Amsterdam, Netherlands (EHAM) still being in position. KLM86 refused take-off due to birds on the runway. A vehicle (BMN72) responded to clear away the birds. KLM86 departed. ACA144 landed safely. ACA144 was offered Runway 06R, but was unable to accept.

March 14, 2020

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

An Air Canada Boeing 787-8 (C-GHPQ/ACA825) on a flight from Amsterdam, Netherlands (EHAM) to Toronto/Lester B. Pearson Intl, ON (CYYZ) conducted an overshoot Runway 05 at 1901Z due to an unstable approach. The aircraft landed at 1915Z and taxied to the gate without further incident. No operational impact.

February 9, 2020

Incident at NOAHA intersection

An Air Canada Airbus A321-200 (ACA264) from Winnipeg/James Armstrong Richardson, MB (CYWG) to Toronto/Lester. B Pearson, ON (CYYZ) experienced a wake encounter. The other aircraft was an Air Canada Boeing 767-300 (ACA825) from Amsterdam, Netherlands (EHAM) to Toronto/Lester. B Pearson, ON (CYYZ). No operational impact. Separation was in accordance with Wake Turbulence Re-categorization (RECAT).

April 2, 2020

Incident at 5400N / 00039W

A TUI Airlines Nederland B.V. Boeing 767-300 (PHOYI/JAF8822) from Amsterdam, Netherlands (EHAM) to Halifax/Stanfield, NS (CYHZ) advised they had been advised to return to EHAM by dispatch. Aircraft cleared as requested. No traffic or impact to operations.

March 16, 2020

Incident at 0600N / 10700W

A KLM Royal Dutch Airlines Boeing 787-9 (KLM677) from Amsterdam, Netherlands (EHAM) to Calgary, AB (CYYC) reported a medical emergency due to a sick passenger and requested to divert to Yellowknife, NT (CYZF). KLM677 subsequently cancelled the medical emergency and continued to CYYC. No impact to the operation.

February 27, 2020

Incident at PENDL intersection

A KLM Royal Dutch Airlines Boeing 787-9 (KLM677) from Amsterdam, Netherlands (EHAM) to Calgary, AB (CYYC), flying the BIRKO arrival for Runaway 29, closed the area navigation (RNAV) Z approach, linking PENDL to HENRI rather than turning downwind. The controller subsequently vectored the aircraft downwind. No impact to operations.

February 1, 2020

Incident at CALGARY INTL AB (CYYC)

An Air Canada Airbus A321-211 (ACA321) from Montreal/Pierre Elliott Trudeau, QC (CYUL) to Calgary, AB (CYYC) conducted a missed approach to Runway 35R due to a KLM Royal Dutch Airlines Boeing 787-9 (KLM678) from Calgary, AB (CYYC) to Amsterdam, Netherlands (EHAM) slow to roll in front. No other operational impact.

January 17, 2020

Incident at 105NM SASKATOON / JOHN G. DIEFENBAKER INTL SK (CYXE)

A Delta Air Lines Boeing 767-300 (N154DL/DAL578) on a flight from Amsterdam, Netherlands (EHAM) to Salt Lake City, UT (KSLC) declared a medical emergency and requested diversion to Edmonton Intl, AB (CYEG). No impact to operations.

Incident at In the vicinity of: EDMONTON INTL AB (CYEG)

A Delta Airlines Boeing 767-300 (DAL57) from Amsterdam/Schiphol, Netherlands (EHAM) to Salt Lake City, UT (KSLC) had a medical emergency and diverted to Edmonton, AB (CYEG). Edmonton Tower arranged medical services. No impact to operations.

August 4, 2020

Incident at NOVOK intersection

New York (NY) center advised that a KLM Royal Dutch Airlines Boeing 777-200 (KLM753) from José Joaquín de Olmedo Intl, Ecuador (SEGU) to Amsterdam, Netherlands (EHAM) was diverting to Halifax/Stanfield Intl, NS (CYHZ) with a medical emergency. Halifax (HZ) tower advised. Medical assistance requested on arrival. The aircraft dumped fuel. No impact to operations.

July 13, 2020

Incident at 4658N / 03355W

The pilot of a KLM Royal Dutch Airlines Boeing 777-200 (PHBQC/KLM763) from Amsterdam, Netherlands (EHAM) to Quito, Ecuador (SEQM) requested a clearance to turn around and return to their point of departure due to a crew member experiencing a medical situation. Air traffic control (ATC) coordinated with the adjacent air navigation service provider (ANSP) unit, and issued an amended route clearance. No traffic. No impact on operations.
Update TSB Report #A20A0025: PH-BQC, a Boeing 777-200 aircraft operated by KLM, was conducting flight KLM763 from Amsterdam Airport Schiphol (EHAM), Netherlands, to Quito/Mariscal Sucre International Airport (SEQM), Ecuador. About 3.5 hours after takeoff (during cruise flight at about 46°58 N, 033°55 W), KLM763 contacted Gander Centre and requested clearance to divert and return to their departure airport due to an ill cabin crewmember. An amended route clearance was issued and the flight diverted without incident.

January 6, 2020

Incident at 5440N / 05748W

A United Airlines Boeing 767-400 (N66057/UAL70) on a flight from Newark Intl, NJ (KEWR) to Amsterdam, Netherlands (EHAM) originally requested to divert to Goose Bay, NL (CYYR) due to a medical emergency but subsequently requested to return to KEWR. The aircraft was cleared as requested. No traffic or impact to operations.

December 30, 2019

Incident at MONTRÉAL / PIERRE ELLIOTT TRUDEAU INTL QC (CYUL) (Aerodrome - runway or taxiway surface condition)

A KLM Royal Dutch Airlines Airbus A330-200 (KLM671) from Amsterdam, Netherlands (EHAM) to Montreal/Pierre Elliott Trudeau Intl, QC (CYUL) overshot Runway 06R due to runway conditions then asked to be diverted to Toronto/Lester B. Pearson Intl, ON (CYYZ). No impact on operations.

December 20, 2019

Incident at 4908N / 07758W

A KLM Royal Dutch Airlines Boeing 787-9 (PHBHH/KLM611) from Amsterdam, Netherlands (EHAM) to Chicago/OHare Intl, IL (KORD) deviated from its route, and the deviation was detected by the automatic dependent surveillance – contract (ADS-C). KLM611 followed ROUND ODAXY WYNDE1 while the route known to the air traffic controller (ATC) for this flight was ROUND ODAXY OBSTR WYNDE1. No impact.

November 28, 2019

Incident at 4850N / 06519W

A KLM Royal Dutch Airlines (KLM685) from Amsterdam, Netherlands (EHAM) to Mexico City, Mexico (MMMX) requested to turn-around and diverted back to EHAM for operational reasons. Negative emergency. No impact to other customers.

December 10, 2019

Incident at 5002N / 07647W

According to an automatic dependent surveillance – contract (ADS-C) report, a KLM Royal Dutch Airlines Boeing 747-400 (PHBFI/KLM31) from Amsterdam, Netherlands (EHAM) to Toronto/Lester B. Pearson, ON (CYYZ) was not following the route in its flight plan, that is, YVO IMEBA IMEBA5. The report instead indicated that the aircraft followed YVO YXI IMEBA5. No impact on operations.

November 20, 2019

Incident at 5453N / 06845W

A route deviation was detected by the automatic dependent surveillance – contract (ADS-C) for a KLM Royal Dutch Airlines Boeing 787-9 (PHBHA/KLM611) on a flight from Amsterdam, Netherlands (EHAM) to Chicago/OHare Intl, IL (KORD). The route in the flight plan was DCT VANSI DCT SSM WYNDE1. The aircrafts route was DCT VANSI DCT FOLGO MADII4. The crew admitted its error. No impact on operations.

July 31, 2019

Incident at 25NM S VAL-D'OR QC (CYVO) (ELT)

The signal of an emergency locator transmitter (ELT) was captured intermittently for two minutes by an Air Canada Boeing 777-333ER (C-FIUV/ACA825) from Amsterdam, Netherlands (EHAM) to Toronto/Lester B. Pearson, ON (CYYZ) 25 NM south of Val-dOr, QC (CYVO).

June 1, 2019

Incident at 5038N / 06609W (ELT)

A KLM Royal Dutch Airlines Airbus A330-200 (PHAOD/KLM723) from Amsterdam/Schiphol, Netherlands (EHAM) to Havana/Jose Marti, Cuba (MUHA) reported a strong emergency locator transmitter (ELT) signal at FL360.

April 23, 2019

Incident at 5118n / 07036w

There was an unruly passenger aboard a United Airlines Boeing 777-200 (N76010/UAL20) from Houston, TX (KIAH) to Amsterdam, Netherlands (EHAM). It requested to divert to Newark, NJ (KEWR). Fuel was dumped for 9 minutes. No impact on operations.

February 23, 2019

Incident at 5029N / 06011W

A KLM Royal Dutch Airlines Boeing 747-400 (PHBFS/KLM623) from Amsterdam/Schiphol, Netherlands (EHAM) to New York/John F. Kennedy Intl, NY (KJFK) encountered moderate to severe turbulence at FL360. The aircraft descended to FL320. No injuries or damage was reported. No impact on operations.

February 13, 2019

Incident at 15NM MONTREAL QC VOR/DME (YUL)

A K.L.M. Royal Dutch Airlines Boeing 747-400 (KLM86) from Toronto/Lester B. Pearson, ON (CYYZ) to Amsterdam, Netherlands (EHAM) requested to return to a CYYZ due to a gear indication. No emergency declared. No impact on operations.

January 10, 2019

Incident at MONTREAL CENTRE / ACC DE MONTRÉAL

A Delta Air Lines Airbus A330-300 (N813NW/DAL160) from Minneapolis-St. Paul, MN (KMSP) to Amsterdam/Schiphol, Netherlands (EHAM) declared a medical emergency and requested to divert to Detroit-Wayne County, MI (KDTW). No impact on operations.

November 14, 2019

Incident at VANCOUVER INTL BC (CYVR)

A KLM Royal Dutch Airlines Airbus A330-300 (PHAKE/KLM220) from Vancouver, BC (CYVR) to Amsterdam/Schiphol, Netherlands (EHAM) was given clearance to D7 but the pilot taxied past it.

September 8, 2019

Incident at 10NM W VANCOUVER INTL BC (CYVR)

A KLM Royal Dutch Airlines Boeing 777-300 (PHBVN/KLM217) from Amsterdam/Schiphol, Netherlands (EHAM) to Vancouver, BC (CYVR), vectored to a 110° heading for the area navigation (RNAV) Z 08L APPROACH, went 0.75NM through the final approach course before self-correcting. No other aircraft were affected.

August 9, 2019

Incident at VIDRI intersection

A KLM Royal Dutch Airlines Boeing 777-200 (PHBQN/KLM217) from Amsterdam/Schiphol, Netherlands (EHAM) to Vancouver, BC (CYVR) started a descent from FL380 to FL260 and was subsequently stopped at FL370 to ensure separation with a WestJet Boeing 737-7CT (C-GWJF/WJA716) from Vancouver, BC (CYVR) to Toronto/Lester B. Pearson International Airport, ON (CYYZ), passing approximately 4 miles North of WJA716.

August 19, 2019

Incident at VANCOUVER INTL BC (CYVR) (FOD (foreign object debris), Aerodrome, runway or taxiway shutdown)

During routine inspection of Runway 08L, one dead bird was found. A KLM Royal Dutch Airlines Boeing 777-200 (PHBQB/KLM217) on a flight from Amsterdam, Netherlands (EHAM) to Vancouver Intl, BC (CYVR) was instructed to overshoot while debris recovered. The aircraft was vectored for 2nd approach and landed Runway 08L without further issue at 2258Z. Runway 08L re-opened at 2249Z.

June 23, 2019

Incident at 20NM NE VANCOUVER INTL BC (CYVR)

A KLM Royal Dutch Airlines Boeing 777-300 (PHBVO/KLM217) from Amsterdam/Schiphol, Netherlands (EHAM) to Vancouver, BC (CYVR) inbound on the CANUCK4 ARRIVAL was cleared for the area navigation (RNAV) 26R APPROACH in the vicinity of OBTOT. The approach clearance was cancelled after the aircraft turned towards SEDUS for the approach. The aircraft was then vectored and cleared to XOVGO for the RNAV 26R APPROACH. No other aircraft were affected.

March 28, 2019

Incident at 35NM CRANBROOK BC VOR/DME (YXC)

A Kalitta Charters Learjet 35A (N237CK/KFS167) from Edmonton, AB (CYEG) to Spokane, WA (KGEG) took a clearance intended for a KLM Royal Dutch Airlines Airbus A330-300 (PHAKD/KLM217) from Amsterdam, Netherlands (EHAM) to Vancouver, BC (CYVR), and commenced descent. The controller intervened and subsequently cleared KFS167 to FL260. No operational impact.

November 21, 2019

Incident at 95NM TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

An emergency locator transmitter (ELT) signal was reported by an Air Canada Airbus A330-300 (ACA825) on a flight from Amsterdam, Netherlands (EHAM) to Toronto/Lester B. Pearson Intl, ON (CYYZ). No operational impact.

November 17, 2019

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

A WestJet Encore de Havilland DHC-8-402 (WEN3508) from London, ON (CYXU) to Toronto/Lester B. Pearson, ON (CYYZ), on final for Runway 05, was instructed to overshoot due to an unexpected reduction of speed on final, causing tight spacing with an aircraft behind, a KLM Royal Dutch Airlines Boeing 787-9 (KLM695) from Amsterdam, Netherlands (EHAM) to Toronto/Lester B. Pearson, ON (CYYZ). No further impact to operations.

October 15, 2019

Incident at 4822N / 08135W

An automatic dependent surveillance – contract (ADS-C) report indicated that a United Airlines Boeing 767-322 (N646UA/UAL908) from Amsterdam, Netherlands (EHAM) to Chicago/OHare Intl, IL (KORD) had deviated from its path. The route in the flight plan was 5322N07335W DCT SSM WYNDE1 while the aircrafts route was 5322N07335W DCT SSM DCT OBSTR WYNDE1. No impact on operations.

September 25, 2019

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

An American corporately registered British Aerospace BAE 125-800 (N682D) on a flight from Toronto/Lester B. Pearson Intl, ON (CYYZ) to White Plains, NY (KHPN) made an uncleared left-hand (L/H) turn off Runway 23 towards a KLM Royal Dutch Airlines Airbus A330-300 (PHAKA/KLM086) on a flight from Toronto/Lester B. Pearson Intl, ON (CYYZ) to Amsterdam, Netherlands (EHAM) off Runway 24R. The controller caught the deviation and re-cleared both aircraft to regain separation. Aircraft came within 1NM and 300ft of each other. No operational impact.
Update TSB Report #A19O0140: N682D, a private Raytheon BAE H125 aircraft, was on an IFR flight from Toronto/Lester B. Pearson Intl (CYYZ), ON to White Plains/Westchester County (KHPN), NY. PH-AKA, an Airbus A330-300 aircraft operated by KLM Royal Dutch Airlines, was conducted flight KLM86 from Toronto/Lester B. Pearson Intl (CYYZ) to Amsterdam/Schiphol (EHAM) NL. Just after departure from CYYZ, N682D made an uncleared left turn towards PH-AKA, which had just departed off Runway 24R. The controller caught the deviation and recleared both aircraft to regain separation. The Aircraft came within 1 NM and 300 feet of each other.

September 11, 2019

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ) (Aerodrome, runway or taxiway shutdown)

After landing and vacating Runway 24R, a KLM Royal Dutch Airlines Airbus A330-300 (PHAKF/KLM31) from Amsterdam/Schiphol, Netherlands (EHAM) to Toronto/Lester B. Pearson, ON (CYYZ) reported a possible hydraulic leak. Following arrivals were re-positioned onto Runway 24L. Runway 24R inspected and returned to service. KLM31 stopped on Taxiway D and inspection found hydraulic fluid on the taxiway. KLM31 shut down on Taxiway D, passengers were bused to the terminal, the aircraft was subsequently towed to the gate and taxiway returned to service.

August 17, 2019

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

A Jazz de Havilland DHC-8-402 (JZA8949) on a flight from Saint John, NB (CYSJ) to Toronto/Lester B. Pearson Intl, ON (CYYZ) was instructed to overshoot Runway 24R. An Air Canada Boeing 777-300 (ACA824) on a flight from Toronto/Lester B. Pearson Intl, ON (CYYZ) to Amsterdam, Netherlands (EHAM) was slower to roll than anticipated.

July 27, 2019

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

A KLM Royal Dutch Airlines Boeing 747-400 (KLM695) from Amsterdam/Schiphol, Netherlands (EHAM) to Toronto/Pearson, ON (CYYZ) conducted a go around due to nil landing clearance. KLM695 was on the wrong frequency. KLM695 established communication in the go around and landed uneventfully at 0142Z. No operational impact.

July 25, 2019

Incident at 21NM TIMMINS ON VOR/DME (YTS) (ATS operating irregularity)

The spacing and security of a Delta Airlines Airbus A330-300 (DAL165) from Amsterdam/Schiphol, Netherlands (EHAM) to Minneapolis/St. Paul, MN (KMSP) was not assured with regard to a Delta Airlines Airbus A330-300 (DAL163) from Amsterdam/Schiphol, Netherlands (EHAM) to Minneapolis/St. Paul, MN (KMSP) when DAL165 was instructed to climb to FL400. No other impact.

July 11, 2019

Incident at In the vicinity of: TORONTO / LESTER B. PEARSON INTL ON (CYYZ)

An Air Transat Airbus A330-243 (C-GTSZ/TSC360) from Toronto/Pearson, ON (CYYZ) to Amsterdam/Schiphol, Netherlands (EHAM) departed CYYZ Runway 23 on the VERDO6 standard instrument departure (SID) and, in the vicinity of SEKIT and when climbing through 7600, reported encountering wake from a previous departure, a British Airways Boeing 777-200 (GVIIG/BAW98) from Toronto/Pearson, ON (CYYZ) to London/Heathrow, United Kingdom (EGLL).

July 6, 2019

Incident at TORONTO / LESTER B. PEARSON INTL ON (CYYZ) (FOD (foreign object debris), Aerodrome, runway or taxiway shutdown)

An Air Transat Airbus A310 (TSC333) from Dublin, Ireland (EIDW) to Toronto/Pearson, ON (CYYZ) reported a possible bird strike upon landing on Runway 05. Departing aircraft reported bird remains on the runway. An Air Canada Boeing 777-300 (ACA825) from Amsterdam/Schiphol, Netherlands (EHAM) to Toronto/Pearson, ON (CYYZ) elected to overshoot while the runway was inspected. Bird remains were removed from runway. No further operational impact.

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